Data Deletion Instructions

1. Send your request

Email [email protected] with the subject "Nara Data Deletion Request." Send the request from the email associated with your Nara account whenever possible.

Please include:

• your Nara account email;
• your name and workspace or business name;
• the connected platform and relevant username or business phone number, if the request concerns a messaging channel;
• whether you want specific information deleted or want deletion of the complete Nara account and workspace you control.

Do not email passwords, access tokens, message contents, or an identity document unless we specifically request additional proof through an appropriate verification process.

2. Verification

We will confirm receipt and may ask for information needed to verify your identity, authority over the relevant workspace, or control of a connected account. This protects customer and business data from unauthorized deletion. If we cannot verify the request, we will explain what additional information is needed.

3. What we delete

A verified request may cover account information, workspace configuration, connected-channel credentials and identifiers, conversation records, and other personal information associated with the identified account or channel. If a workspace has other owners or must remain available to an organization, we may remove the requester's personal access and information without deleting the organization's workspace.

4. Timing and confirmation

We aim to complete a verified deletion request within 30 days. We will notify you if the request is unusually complex or if applicable law permits additional time. When the process is complete, we will send confirmation to the verified contact address.

5. Information we may retain

We may retain limited information where reasonably necessary for legal compliance, security, fraud prevention, dispute resolution, or the establishment or defense of legal claims. Deleted information may remain temporarily in access-restricted backups until those backups are overwritten under the normal retention cycle. Retained information will not be used for unrelated purposes.

6. Disconnecting Meta or another channel

A workspace owner can disconnect a supported channel in Nara Settings. You can also remove Nara's access using the settings of the connected platform. Disconnecting stops future authorized access but does not, by itself, delete information already received by Nara. Follow the email procedure above if you also want stored information deleted.

7. Related policies